What can I do if my laptop was stolen from my hotel room in Madrid, Spain?
I already reported the incident to the hotel manager and filed a police report. They told me that the hotel insurance company would contact me. What are my rights? Has this ever happened to someone?
Other - Europe - 2 Answers
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1 :
From my experience of hotels in Spain, I've not known one yet that accepts responsibility for theft from the room of a guest. I stayed in one last week and it was made quite clear, in the welcome pack, that the hotel would not be responsible for losses/thefts from rooms. Safes are usually available & advisable, but I do appreciate you wouldn't find one large enough to accommodate a laptop. As you say that you reported it to the Police, you will need to produce evidence of that report to your own travel insurance company, from whom you should recover the value of your stolen property. I hope you are not another example of someone travelling without travel insurance. Good luck.
2 :
I really doubt that the hotel is sincere in that their insurance company will contact you. IF so, it will take ages and by then you are long gone back home. Get their insurance company name and their policy number and see how cooperative they are then. Those are your rights. I think they are just patronising you. Spanish insurance companies notoriously work very, very slowly. Has it ever happened to someone? All the time
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